Riverside’s creative and high-tech approach to more effectively report, track and resolve non-emergency problems was recently presented at the Intelligent Communities Forum (ICF) Competition in New York on June 3.
The City’s 311 mobile application allows iPhone, Android and now Blackberry mobile device users to report issues (e.g. pot holes, code violations) via their phone. The message is immediately sent to the City’s 311 system and opens a work order for City staff to resolve the problem.
One of the most notable aspects of the program is that graffiti incidents from the mobile app are processed by marking the locations using a GPS locator. This information is then sent to the police department and graffiti tag information is immediately updated electronically and stored in a database. Plus, the system tracks the costs for cleaning up graffiti. The final data is forwarded to the City Attorney’s office where perpetrators and their families are charged with repayment of any costs associated with removing graffiti in our community.
The Intelligent Community Forum (ICF) named the Eindhoven Region of the Netherlands as the world’s Intelligent Community of the Year 2011. The City of Riverside leaped from being in the Top 21 last year into the Top 7 in 2011. Moving forward, the City will continue to create an intelligent, connected and technologically-competitive, innovative economy.


